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Terms & Conditions

  1. Introduction

    Welcome to Alto Residential.

    This page tells you the terms on which you may use our website www.altoresidential.co.uk, whether as registered user or guest. Please read carefully before use.

    By using the site, you accept the terms and agree to obey them. If you don't accept them, please don't use the site.

  2. Who We Are

    www.altoresidential.co.uk is operated by Alto Residential, a UK Limited company registered in England under company number 11208430.

    Some important details about us:

    Our registered office is at: First Central 200 2 Lakeside Drive, London, United Kingdom, NW10 7FQ

    Our trading office is at: Alto London Limited (trading as Alto Residential), 6th floor, First Central 200, 2 Lakeside Drive, London NW10 7FQ

    Our VAT number is: 406 7979 58

  3. Use of the Site

    You have permission for temporary use of the site, but we can withdraw or change our service at any time without telling you and without being legally responsible to you.

    You must treat all identification codes, passwords and other security information as confidential. If we think you have failed to keep confidentiality, we are allowed to disable any security information (including your passwords and codes).

    You agree to follow our acceptable use policy.

    If you allow anyone else to use our site, you must make sure that they read these terms first, and that they follow them.

    Only use the site as allowed by law and these terms. If you don't, we may suspend your usage, or stop it completely.

    We frequently update the site and make changes to it, but we don't have to do this, and material on the site may be out-of-date. No material on the site is intended to contain advice, and you shouldn't rely on it. We exclude all legal responsibility and costs for reliance placed on the site by anyone.

    We follow our privacy policy in handling information about you. You can read our policy at www.altoresidential.co.uk/privacy-policy.

    By using the site, you agree to us handling this information and confirm that data you provide is accurate.

  4. Intellectual Property Rights

    We are the owner or licensee of all intellectual property rights in the site (for example the copyright and any rights in the designs) and in any of the material posted on it. They are protected by copyright.

    You are allowed to print one copy and download extracts of any page on the site for your personal reference, but not for commercial use without a licence from us. You must not alter anything, or use any illustrations, video, audio or photographs separately from the text that goes with them.

    If you breach these terms, you lose your right to use our site, and must destroy or return any copies you have made.

  5. Our Legal Responsibility to You

    We do not guarantee the accuracy of material on our site. As far as legally possible, we exclude legal responsibility for the following:

    Any loss to you arising from use of our site

    Loss of income, profit, business, data, contracts, goodwill or savings.

    We also exclude, as far as legally possible, all terms and warranties or promises implied by law or by statutes.

    We don't exclude legal responsibility for death or personal injury owing to our negligence, or legal responsibility for fraud or fraudulent misrepresentation, or for anything else where exclusion is not allowed by the law.

  6. Uploading to our Site

    Material that you upload will be regarded as non-confidential and not owned. This means that we can copy it, distribute it, and show it to other people for any purpose. You agree that if anyone else claims to own the material, or says that it breaches their rights, we can give them your identity.

    We won't be legally responsible to anybody for the accuracy of material that you upload to the site, and we can remove it at any time if we think it doesn't follow our acceptable use policy.

  7. Computer Offences

    If you do anything which is a criminal offence under a law called the Computer Misuse Act 1990, your right to use the site will end straightaway. We will report you to the relevant authorities and give them your identity.

    Examples of computer misuse include introducing viruses, worms, Trojans and other technologically harmful or damaging material.

    You mustn't try to get access to our site or server or any connected database or make any 'attack' on the site. We won't be legally responsible to you for any damage from viruses or other harmful material that you pick up via our site.

  8. Links to Our Site

    You are allowed to make a legal link to our website's homepage from your website. We can end this permission at any time.

    You mustn't suggest any endorsement by us or association with us unless we agree in writing.

  9. Links From Our Site

    Links from our Site Platform to other websites are for information only. We don't control them and don't accept responsibility for other websites or any materials found upon them or any loss you suffer from using them.

  10. Variation

    We change these terms from time to time and you must check them for changes because they are binding on you.

  11. Applicable Law

    1. The Parties will use their best efforts to negotiate in good faith and settle any dispute that may arise out of or relate to this Agreement or any breach of it.

    2. If any such dispute cannot be settled amicably through ordinary negotiations between the Parties, or either or both is or are unwilling to engage in this process, either Party may propose to the other in writing that structured negotiations be entered into with the assistance of a fully accredited mediator before resorting to litigation.

    3. Within 14 days of the appointment of the mediator, the Parties will meet with the mediator to agree the procedure to be adopted for the mediation, unless otherwise agreed between the parties and the mediator.

    4. All negotiations connected with the relevant dispute(s) will be conducted in confidence and without prejudice to the rights of the Parties in any further proceedings.

    5. If the Parties agree on a resolution of the dispute at mediation, the agreement shall be reduced to writing and, once signed by the duly authorised representatives of both Parties, shall be final and binding on them.

    6. If the Parties fail to resolve the dispute(s) within 60 days (or such longer term as may be agreed between the Parties) of the mediator being appointed, or if either Party withdraws from the mediation procedure, then either Party may exercise any right to seek a remedy through arbitration by an arbitrator.

    7. Any dispute shall not affect the Parties' ongoing obligations under the Agreement.

    8. The English courts have the only right to hear claims related to our site, and all disputes are governed by English law.

  12. Contact Us

    Please email us at hello@altoresidential.co.uk to contact us about any issues.